Support Center
FAQs and Knowledge Base
Find clear answers about orders, products, accounts, subscriptions, and getting help. Still need help? Contact Botanic Support and keep the conversation with your Botanic account by submitting a request.
Distributor and payouts
Report a sponsor, referral, or matrix visibility issue
Contact Support with your username and account email, the affected person’s username or account email, what you expected to see, what appears instead, the approximate date and time, and a screenshot if available. Do not create a second account while the review is open. The earlier sponsor-attribution incident is closed; new reports are reviewed as new cases.
