Support Center
FAQs and Knowledge Base
Find clear answers about orders, products, accounts, subscriptions, and getting help. Still need help? Contact Botanic Support and keep the conversation with your Botanic account by submitting a request.
Orders and shipping
Report a missing, damaged, or incorrect item
Contact Support with the order number and item name. For damage or an incorrect item, include photos of the item, package, and packing slip when available. Save all packaging and damaged goods. A damaged shipment may require a carrier claim. Support must review the order before any return, replacement, or refund can be authorized.
