Support Center
FAQs and Knowledge Base
Find clear answers about orders, products, accounts, subscriptions, and getting help. Still need help? Contact Botanic Support and keep the conversation with your Botanic account by submitting a request.
Subscriptions and payments
My order failed during checkout and I was not converted to a Distributor. Do I need to create a new account?
Audience: Distributor
No. Your account has already been created, so do not create another one.
- Sign in. If you do not know your password, select Forgot Password.
- Open My Account.
- Select View Orders.
- Locate the failed order.
- Select Pay to complete it or Cancel if needed.
If payment did not go through, the checkout error may identify a billing failure. You may also receive an email asking you to sign in and pay for the order.
