Frequently asked questions

Product FAQs

All about our products…

Where are your products manufactured?

Botanic products are manufactured through carefully selected production partners in the United States and internationally, depending on the specific product category, ingredient sourcing needs, and manufacturing capabilities required.

We prioritize product quality, formulation integrity, ingredient standards, and manufacturing expertise when selecting partners. While we do not publicly disclose specific manufacturing facilities or locations for proprietary and operational reasons, all products are produced according to strict quality and compliance standards.

Are your products tested?

Yes. Product quality and safety are extremely important to us.

Depending on the product category, products may undergo various forms of quality control, supplier verification, specification review, and manufacturing testing processes designed to support consistency, safety, and product integrity.

We work closely with our manufacturing and supply partners to help ensure products meet established standards for identity, appearance, performance, and overall quality before reaching customers.

How are manufacturing partners selected?

We carefully evaluate manufacturing partners based on several important factors, including:

• Quality control standards
• Regulatory compliance
• Manufacturing expertise
• Ingredient sourcing capabilities
• Production consistency
• Operational reliability
• Alignment with Botanic’s product philosophy and standards

Our goal is to work with partners who share our commitment to thoughtful formulation, responsible manufacturing practices, and long-term product consistency.

Do you use GMP-certified facilities?

Where applicable to the product category, we prioritize working with facilities that follow Good Manufacturing Practices (GMP) or similar industry-standard quality systems and operational protocols.

Manufacturing standards can vary depending on the type of product being produced, but quality control, cleanliness, documentation, and process consistency remain important priorities throughout our supply chain.

How do you ensure quality and consistency?

Quality and consistency are maintained through a combination of formulation standards, supplier relationships, manufacturing oversight, ingredient specifications, and production controls.

This includes processes such as:

• Ingredient and supplier review
• Formula specifications
• Batch consistency standards
• Manufacturing quality procedures
• Packaging and labeling verification
• Ongoing operational oversight

Because many Botanic products are intentionally formulated with naturally derived and plant-based ingredients, slight variations in color, texture, or scent may occasionally occur. These natural variations are normal and do not necessarily affect product quality or performance.

Cleanser FAQs

All about our cleansers…

How do the cleanser tablets work?

Botanic cleanser tablets start in a concentrated format. You add water at home, let the tablet dissolve fully, and then use the cleaner for the routine it was designed for. The format keeps the system lighter, easier to store, and simpler to keep stocked.

How do I use a cleanser tablet?

Fill the bottle or container with the appropriate amount of water, add the tablet, and allow it to dissolve fully before use. Always follow the product label and product-page directions for the exact format you purchased.

What is the difference between (1ct), Set, and Bottle Replacement?

The product title tells you the format. A (1ct) item is a single cleanser tablet. A Set is designed as a more complete starting option. A Bottle Replacement is for replacing the bottle when needed without changing the rest of your routine.

Which cleanser should I choose?

• All Purpose Cleanser: everyday counters, touch points, and quick resets
• Kitchen Cleaner: splash zones, counters, and frequent kitchen wipe-downs
• Bathroom Cleaner: sinks, showers, fixtures, and daily bathroom upkeep
• Glass Cleaner: mirrors, windows, and a clearer, streak-free finish
• Stainless Steel Cleanser: appliances, sinks, and polished stainless surfaces
• Floor Cleanser: washable floor surfaces and whole-room floor care
• Heavy Duty Cleanser and Degreaser: grease, buildup, and tougher cleaning jobs
• Auto and Marine Wash and Shine: exterior vehicle and watercraft washing

Why choose the tablet format?

The tablet format is a cleaner, lower-bulk way to keep home care on hand. It is easier to store, reduces bottle-heavy clutter, and makes repeat ordering feel simpler because the routine starts from a concentrated tablet rather than a full ready-to-spray liquid bottle.

Can I reorder tablets without buying another bottle?

Yes. If your current bottle is still working well, you can continue your routine with tablets. If you want a fresh bottle, the Bottle Replacement options are there for that purpose.

Are the cleanser products only for one room?

Each cleanser is named around its primary use case so shopping feels easier. Many shoppers start with the room or task they care about most, then expand into the rest of the line as their routine grows.

Where can I shop the cleanser line?

You can browse the full cleanser assortment here: Cleaning. If you prefer to browse the wider assortment first, visit Shop Botanic.

Customer FAQs

All about the retail shopping experience…

When you contact Botanic Support, you can expect a calm, respectful, and thoughtful response. We understand that questions often come up when something feels unclear, unexpected, or time-sensitive. Our role is to help you understand what applies, why it exists, and what happens next.

Here’s what that looks like in practice:

• We listen carefully to your concern
• We explain our policies in plain language
• We guide you through the next step when action is needed
• We respond with care, not defensiveness

Sometimes the answer is guidance. Sometimes it’s policy. Sometimes it’s timing. In every case, our goal is clarity and fairness, so you feel informed and supported throughout your experience with Botanic.

What are your support hours?

We understand how important timely support is, especially when you’re waiting on an order or managing a subscription. Support is available Monday–Friday, 10 AM–4 PM CST, excluding U.S. holidays. Messages received outside these hours are answered the next business day, in the order received.

Where is my order? When will I receive tracking?

We know waiting for an order can feel stressful, especially when it’s something you’re looking forward to. Many customers have felt unsure when tracking doesn’t appear right away. What we’ve found is that orders typically process within 1–3 business days, and tracking is emailed as soon as the label is created. For full timelines and shipping details, please review our Shipping Policy. If your order appears outside those timelines, email support with your order number and we’ll take a closer look. You can check your tracking anytime in My Account > Track My Order; just enter your order number and email.

How long does shipping take?

Shipping times vary based on location and product type. Most orders arrive within 5–10 business days after processing. Some products may ship separately or require additional verification, which can add time. You can find full details in our Shipping Policy, or reach out if something feels off.

What is your refund, return, and cancellation policy?

We understand that sometimes things don’t work out as expected. Many customers have felt unsure about what qualifies for a return. What we’ve found is that returns and refunds are handled according to our published Refund & Return Policy, which outlines eligibility, timelines, and next steps. Before sending anything back, please review the policy and contact support so we can guide you through the process correctly.

I didn’t mean to sign up for a subscription

We hear your concern, and it’s understandable.Subscriptions at Botanic are never automatic. A subscription requires a deliberate selection during checkout. If something doesn’t look right, we encourage you to log into your account, review your Subscriptions, and contact support if you still have questions. We’re happy to walk through it with you.

How do I manage or cancel my subscription?

Subscriptions can be managed directly inside your account. Many customers have found it helpful to visit My Account > Subscriptions, where you can view, pause, or cancel future orders before they process. If you run into trouble or have timing questions, support can help clarify next steps.

My credit card isn’t working

We understand how frustrating this can be, especially when everything else seems fine. Most payment issues are related to bank security settings, billing address mismatches, or temporary authorization holds. We recommend checking with your bank first. If your card is being declined repeatedly and nothing has changed on your end, reach out to support and let us know what you’re seeing so we can help troubleshoot.

I’m not receiving emails or notifications

It can feel concerning when important emails don’t come through. Many customers have found that emails were accidentally unsubscribed or filtered into spam folders. Settings to manage email notifications can be found in My Account. Support can help investigate.

What is Botanic?

Botanic is a clean-living retail brand built around products people use every day. The current live assortment is centered on cleaning, with additional personal-care and lifestyle categories also taking shape across the storefront.

What products are available right now?

The live retail assortment is currently strongest in cleaning, along with starter kits and selected supporting products. You can browse what is available now on the main Shop Botanic page or go directly to Cleaning.

Where should I start if I am new to Botanic?

A starter kit is the easiest place to begin if you want a simple first order. If you already know you want home care first, start with the Cleaning category and choose the cleanser that matches the room or routine you use most often.

Do I need an account to shop?

You can browse freely before deciding what to buy. Account and checkout options are available when you are ready to place an order.

Where can I find shipping, return, and subscription details?

You can review Botanic’s current policies here: Shipping Policy, Refund and Return Policy, and Subscription Policy.

Distributor FAQs

All about the opportunity and distributor experience…

How do I find my referral link?

We know getting your link quickly matters. Your referral link is located on the main dashboard inside the Greenhouse. If it’s not visible, email support with your username and account email, and we’ll help you locate it.

Can I change my username?

Yes, you can change your username in My Account > Account Details page.

My order failed during checkout and I was not converted to a distributor. Do I need to create a new account?

No. Your account has already been created, so you do not need to create another one. To complete your order:

1. Log in to your account (If you do not know your password, click Forgot Password)
2. Go to My Account
3. Select View Orders
4. Locate the Failed Order
5. Choose Pay to complete the order or Cancel if needed

If the original payment did not go through, the checkout error should have explained that the card failed billing. You may also receive an email asking you to log in and pay for the order.

How do I set up my payout account? When do I get paid?

Getting paid clearly and consistently is important. You can set up your payout details inside Greenhouse > Payout Settings. Payout timing, thresholds, and eligibility are outlined there. If something looks incomplete or unclear, support can confirm what’s missing.

What is the Compensation Plan?

The Compensation Plan explains how commissions are earned and paid. Many Distributors find it helpful to review the full plan directly on our site to understand structure, requirements, and definitions. If you have a specific question after reviewing it, support is happy to clarify.

How does the Matrix work?

The Matrix is fully explained by here: How the Matrix Works page.

I’m not receiving Greenhouse emails or notifications

This can happen more often than people realize. Many Distributors have found that emails were accidentally unsubscribed or filtered into spam folders. Settings to manage email notifications can be found in My Account. Reach out and we’ll investigate.