Refund and Return Policy

Refund and Return Policy

UPDATED: June 1, 2025

 

False Claims

We reserve the right to inspect products for damage, tampering, or misuse. We do not accept return claims for products that have been used or tampered with. If a product has been opened or used, we cannot offer a refund, and the item will not be returned to you.

Refunds

Refunds are allowed for damaged or defective items, subject to inspection. If the product has been opened or used, it is not eligible for a refund. Refunds will be issued to the same payment method used for the original purchase. Refund requests must be in writing and sent to support@shopbotanic.co. Refunds will be issued to the same credit card that was charged when ordering the product.

We do not refund shipping costs.

Returns

We accept returns for unopened and unused products within 3 days of delivery. After this period, the item is not eligible for a refund.

Shipping costs are non-refundable in all cases, including returns and exchanges.

You may create a return label at our Self-Service Returns Portal.

Note about Printing Return Label from a Mobile Device: If you access the Self-Service Returns Portal from a mobile device, you may be unable to print the label after creating it. At this time, we recommend and advise that for the best experience, you should print the return label from a desktop or laptop workstation, rather than a mobile device.

For returns after 3 days, customers are responsible for shipping costs, and a $25 restocking fee will be applied to the product price.

Damaged and/or Defective Product

You may be asked to provide photos and/or videos of the damaged and/or defective item. You will need to include a copy of the receipt for the product that you are returning. Please allow 20 business days after we receive the product for inspection.

If the product has been used and/or tampered with, we will not issue a refund and we will not send the product back to you. If the product was returned because ‘it did not work’ and we find that the product does, in fact, work, we will not issue a refund and we will not send the product back to you.

RETURN PRODUCTS TO:
Botanic, LLC
c/o Returns Department
15511 Hwy 71 West
Suite 110, #420
Bee Cave, TX 78738

Don’t forget to include a copy of your receipt.

Refused Delivery or Returned to Sender

If delivery is refused or returned to sender, no refund will be issued. We will track the shipping process and deny any refund if delivery is refused.

We provide a generous Refund and Return Policy that must be followed. If you Refused Delivery or Returned to Sender, we will not refund you or send the product back to you.

Returning Empty Boxes

We do not accept returns of empty boxes. If this occurs, we will open an investigation with the shipping company and, if necessary, law enforcement.

Other Terms

If you believe your credit or debit card was used fraudulently on our website, please contact us immediately to resolve the issue. We will open an investigation with the banking institutions and law enforcement. You are expected to fully participate in the investigations.

Contact Us

If there are any questions regarding this policy, you may Contact Us.