Shipping Policy
UPDATED: June 1, 2025
Fulfillment Department Hours
Monday – Friday; 10AM – 3PM. Closed on weekends. Closed on US Holidays.
Hemp-Derived Products Notice
We only ship our hemp-derived products in the United States to legal states.
Shipment Processing Time
Orders are processed within 3 business days of receipt.
Orders are not processed or shipped from Friday, 12:00PM Central through Monday 12:00PM Central; or US Holidays. If your shipment experiences a significant delay, we will contact you via email or phone.
Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and provided at checkout or upon order approval.
PO Boxes Shipping
The Company DOES NOT ship to PO Boxes.
APO/FPO Shipping
The Company DOES NOT ship to APO/FPO/DPO addresses.
International Shipping
The Company DOES NOT ship outside the United States.
Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours. You can check tracking in your account under Track My Order.
Damages
The Company is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipping carrier. Save all packaging materials and damaged goods before filing a claim.
Incorrect Shipping Addresses
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.
The Company will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Refused Delivery or Returned to Sender
We will not issue a refund if the receiver Refused Delivery or Returned to Sender. We will fully track the shipping process and if it states that delivery was refused, we will deny any refund. We provide a generous Refund and Return Policy that must be followed. If you Refused Delivery or Returned to Sender, we will not refund you or send the product back to you.
Delivery Confirmation
Because many instances may occur at your delivery address that are beyond our control, you agree that any delivery confirmation provided by the shipping carrier is deemed sufficient proof of delivery to the cardholder, even without a signature.
Where is My Order
Have you checked your mailbox, front door, porch, etc? 99% of the questions we receive asking, “Where is my order?”, are orders that have been delivered. Please be considerate of our support staff’s time by checking your mailbox and front door or porch BEFORE contacting support.
Missing or Stolen Shipments
If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible. You will need to file a claim with the shipping carrier. Local law enforcement will be involved if we determine that action is necessary. We will consider replacement of your order when the investigation is complete and pending the results of the investigation. Allow up to 90 days for the investigation.
Contact Us
If there are any questions regarding this policy, you may Contact Us.
