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Customer FAQs

My credit card isn’t working

Most payment issues are related to bank security settings, billing-address mismatches, or temporary authorization holds. Confirm the billing address and contact the card issuer first. If the card continues to be declined, submit a Support request with the error shown. Never send a full card number or security code.

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Physical: 22507 Felicia Drive, Spicewood, TX 78669

Mailing: 15511 Hwy 71 West, Suite 110, #420, Bee Cave, TX 78738

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You must be 21+ to visit this website.

This website uses Secure Online Age Verification for all hemp products. We provide an easy checkout experience while following the latest age regulations. We match customer information from your checkout form against our identity networks to verify that you meet minimum age requirements. Our hemp-derived products are compliant with the 2018 Federal Farm Bill, containing less than 0.3% delta-9 THC by weight. All products are lab-tested for quality and compliance with legal standards. These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease. Always consult your physician before starting any wellness regimen. This content is for informational purposes only. It is not intended to take the place of medical advice or treatment from a personal physician. All readers of this content should consult their physician or qualified healthcare professional regarding specific health questions, especially those taking prescription or over-the-counter medications. We do not take responsibility for possible health consequences of any person reading and/or following this informational content. Income is not guaranteed. Earnings depend on individual effort and sales performance. Success stories are unique, and results vary depending on individual effort. All prices are in USD. Secured with TLS encryption. Botanic is a USA company that provides plant-based wellness products.

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