FAQs and Knowledge Base
Find clear answers about orders, products, accounts, subscriptions, and getting help. Still need help? Contact Botanic Support and keep the conversation with your Botanic account by submitting a request.
Customer FAQs
Where can I find shipping, return, and subscription details?
Review Botanic’s current Shipping Policy, Refund and Return Policy, and Subscription Policy.
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Do I need an account to shop?
You can browse freely before deciding what to buy. Account and checkout options are available when you are ready to place an order.
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Where should I start if I am new to Botanic?
A starter kit is the easiest place to begin if you want a simple first order. If you already know you want home care first, start with the Cleaning category and choose the cleanser that matches the room or routine you us
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What products are available right now?
The live retail assortment is currently strongest in cleaning, along with starter kits and selected supporting products. Browse the current assortment at Shop Botanic or go directly to Cleaning.
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What is Botanic?
Botanic is a clean-living retail brand built around products people use every day. The current live assortment is centered on cleaning, with additional personal-care and lifestyle categories also taking shape across the
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I didn’t mean to sign up for a subscription
Botanic subscriptions are not automatic; a subscription requires a deliberate selection during checkout. Sign in and review My Account > Subscriptions. If something still does not look right, submit a Support request
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How long does shipping take?
Shipping times vary based on location and product type. Most orders arrive within 5–10 business days after processing. Some products may ship separately or require additional verification, which can add time. Review the
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What are your support hours?
Botanic Support is available Monday–Friday, 10 AM–4 PM Central Time. Botanic Support is closed on U.S. federal holidays as observed by the federal government. Requests received outside these hours are answered the next b
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What is your refund, return, and cancellation policy?
Returns and refunds are handled according to the published Refund & Return Policy, which explains eligibility, timelines, and next steps. Review the policy and submit a Support request before sending anything back so
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My credit card isn’t working
Most payment issues are related to bank security settings, billing-address mismatches, or temporary authorization holds. Confirm the billing address and contact the card issuer first. If the card continues to be declined
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How do I change the credit card associated with my subscription?
Updating a card under Payment Methods does not automatically change the card associated with a subscription. Sign in, open My Account > View Subscriptions, select View for the active subscription, choose Change Paymen
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How do I manage or cancel my subscription?
Sign in and open My Account > Subscriptions. Select the active subscription to review it or cancel future orders before they process. Botanic subscriptions cannot be paused or placed on hold. If you cannot sign in or
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Where is my order? When will I receive tracking?
Orders typically process within 1–3 business days, and tracking is emailed as soon as the label is created. Review the Shipping Policy for full timelines and details. You can also check tracking through Track My Order us
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