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Find clear answers about orders, products, accounts, subscriptions, and getting help. Still need help? Contact Botanic Support and keep the conversation with your Botanic account by submitting a request.

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Customer FAQs

How do I change the credit card associated with my subscription?

Updating a card under Payment Methods does not automatically change the card associated with a subscription. Sign in, open My Account > View Subscriptions, select View for the active subscription, choose Change Payment, and confirm by selecting Change Payment Method.

If the intended card still does not appear, submit a Support request and provide only the last four digits. Never send a full card number or security code.

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Physical: 22507 Felicia Drive, Spicewood, TX 78669

Mailing: 15511 Hwy 71 West, Suite 110, #420, Bee Cave, TX 78738

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You must be 21+ to visit this website.

This website uses Secure Online Age Verification for all hemp products. We provide an easy checkout experience while following the latest age regulations. We match customer information from your checkout form against our identity networks to verify that you meet minimum age requirements. Our hemp-derived products are compliant with the 2018 Federal Farm Bill, containing less than 0.3% delta-9 THC by weight. All products are lab-tested for quality and compliance with legal standards. These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease. Always consult your physician before starting any wellness regimen. This content is for informational purposes only. It is not intended to take the place of medical advice or treatment from a personal physician. All readers of this content should consult their physician or qualified healthcare professional regarding specific health questions, especially those taking prescription or over-the-counter medications. We do not take responsibility for possible health consequences of any person reading and/or following this informational content. Income is not guaranteed. Earnings depend on individual effort and sales performance. Success stories are unique, and results vary depending on individual effort. All prices are in USD. Secured with TLS encryption. Botanic is a USA company that provides plant-based wellness products.

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