FAQs and Knowledge Base
Find clear answers about orders, products, accounts, subscriptions, and getting help. Still need help? Contact Botanic Support and keep the conversation with your Botanic account by submitting a request.
Distributor FAQs
I’m not receiving Greenhouse emails or notifications
Check spam or junk folders, account notification settings, and email preferences. Confirm messages were not unsubscribed or filtered. Settings to manage notifications are available in My Account. If Greenhouse messages a
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How does the Matrix work?
Review How the Matrix Works for the current explanation of the Matrix.
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What is the Compensation Plan?
The Compensation Plan explains how commissions are earned and paid, including structure, requirements, and definitions. Review the current published plan first, then submit a Support request if a specific section needs c
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How do I set up my payout account? When do I get paid?
Set up payout details in Greenhouse > Payout Settings. Payout timing, thresholds, and eligibility are explained there. If something appears incomplete, submit a Support request so the available account records can be
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How do I find my referral link?
Your referral link is located on the main dashboard inside Greenhouse. If it is not visible, submit a Support request with your username and account email so the account records can be checked.
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Can I change my username?
Yes. Sign in and open My Account > Account Details, update the username, and save the change.
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