Support Center

FAQs and Knowledge Base

Find clear answers about orders, products, accounts, subscriptions, and getting help. Still need help? Contact Botanic Support and keep the conversation with your Botanic account by submitting a request.

Distributor FAQs

I’m not receiving Greenhouse emails or notifications

Check spam or junk folders, account notification settings, and email preferences. Confirm messages were not unsubscribed or filtered. Settings to manage notifications are available in My Account. If Greenhouse messages a

Distributor FAQs

How does the Matrix work?

Review How the Matrix Works for the current explanation of the Matrix.

Customer FAQs

Where can I find shipping, return, and subscription details?

Review Botanic’s current Shipping Policy, Refund and Return Policy, and Subscription Policy.

Customer FAQs

Do I need an account to shop?

You can browse freely before deciding what to buy. Account and checkout options are available when you are ready to place an order.

Customer FAQs

Where should I start if I am new to Botanic?

A starter kit is the easiest place to begin if you want a simple first order. If you already know you want home care first, start with the Cleaning category and choose the cleanser that matches the room or routine you us

Customer FAQs

What products are available right now?

The live retail assortment is currently strongest in cleaning, along with starter kits and selected supporting products. Browse the current assortment at Shop Botanic or go directly to Cleaning.

Customer FAQs

What is Botanic?

Botanic is a clean-living retail brand built around products people use every day. The current live assortment is centered on cleaning, with additional personal-care and lifestyle categories also taking shape across the

Customer FAQs

I didn’t mean to sign up for a subscription

Botanic subscriptions are not automatic; a subscription requires a deliberate selection during checkout. Sign in and review My Account > Subscriptions. If something still does not look right, submit a Support request

Customer FAQs

How long does shipping take?

Shipping times vary based on location and product type. Most orders arrive within 5–10 business days after processing. Some products may ship separately or require additional verification, which can add time. Review the

Product FAQs

Where can I shop the cleanser line?

Browse the full assortment on the Cleaning page. To browse the wider assortment first, visit Shop Botanic.

Product FAQs

Are the cleanser products only for one room?

Each cleanser is named around its primary use case so shopping feels easier. Many shoppers start with the room or task they care about most, then expand into the rest of the line as their routine grows.

Product FAQs

Can I reorder tablets without buying another bottle?

Yes. If your current bottle is still working well, you can continue your routine with tablets. If you want a fresh bottle, Bottle Replacement options are available.

Product FAQs

Why choose the tablet format?

The tablet format is a cleaner, lower-bulk way to keep home care on hand. It is easier to store, reduces bottle-heavy clutter, and makes repeat ordering simpler because the routine starts from a concentrated tablet rathe

Product FAQs

Which cleanser should I choose?

All Purpose Cleanser: everyday counters, touch points, and quick resetsKitchen Cleaner: splash zones, counters, and frequent kitchen wipe-downsBathroom Cleaner: sinks, showers, fixtures, and daily bathroom upkeepGlass Cl

Product FAQs

What is the difference between (1ct), Set, and Bottle Replacement?

The product title identifies the format. A (1ct) item is a single cleanser tablet. A Set is designed as a more complete starting option. A Bottle Replacement replaces the bottle when needed without changing the rest of y

Product FAQs

How do I use a cleanser tablet?

Fill the bottle or container with the appropriate amount of water, add the tablet, and allow it to dissolve fully before use. Always follow the product label and product-page directions for the exact format you purchased

Product FAQs

How do the cleanser tablets work?

Botanic cleanser tablets start in a concentrated format. Add water at home, let the tablet dissolve fully, and then use the cleaner for the routine it was designed for. The format keeps the system lighter, easier to stor

Product FAQs

How do you ensure quality and consistency?

Quality and consistency are maintained through formulation standards, supplier relationships, manufacturing oversight, ingredient specifications, and production controls. These include ingredient and supplier review, for

Product FAQs

Do you use GMP-certified facilities?

Where applicable to the product category, we prioritize working with facilities that follow Good Manufacturing Practices (GMP) or similar industry-standard quality systems and operational protocols.Manufacturing standard

Product FAQs

How are manufacturing partners selected?

We carefully evaluate manufacturing partners based on quality control standards, regulatory compliance, manufacturing expertise, ingredient sourcing capabilities, production consistency, operational reliability, and alig

Product FAQs

Are your products tested?

Yes. Product quality and safety are extremely important to us.Depending on the product category, products may undergo various forms of quality control, supplier verification, specification review, and manufacturing testi

Product FAQs

Where are your products manufactured?

Botanic products are manufactured through carefully selected production partners in the United States and internationally, depending on the specific product category, ingredient sourcing needs, and manufacturing capabili

Customer FAQs

What are your support hours?

Botanic Support is available Monday–Friday, 10 AM–4 PM Central Time. Botanic Support is closed on U.S. federal holidays as observed by the federal government. Requests received outside these hours are answered the next b

Contact and escalation

Contact Support

Use the Botanic Support request form for customer and Distributor assistance. If you already have an open Support conversation, keep using that existing thread so its history stays together. If leadership review is reque

Technical help

Submit a useful bug report

Use https://shopbotanic.co/report-a-bug/ for reproducible site or system defects. Include the page or feature, exact steps, expected result, actual result, date and time, device, browser, screenshot, and exact error text

Distributor FAQs

What is the Compensation Plan?

The Compensation Plan explains how commissions are earned and paid, including structure, requirements, and definitions. Review the current published plan first, then submit a Support request if a specific section needs c

Distributor and payouts

Report a sponsor, referral, or matrix visibility issue

Contact Support with your username and account email, the affected person’s username or account email, what you expected to see, what appears instead, the approximate date and time, and a screenshot if available. Do not

Distributor and payouts

Report a commission or payout discrepancy

Contact Support with the username, account email, payout period or transaction date, expected amount, received amount if any, and relevant order or participant details. Support will review the available records. Submitti

Distributor FAQs

How do I set up my payout account? When do I get paid?

Set up payout details in Greenhouse > Payout Settings. Payout timing, thresholds, and eligibility are explained there. If something appears incomplete, submit a Support request so the available account records can be

Email and notifications

I’m not receiving emails or notifications

Audience: CustomerCheck spam or junk folders, account notification settings, and email preferences. Confirm Botanic messages were not unsubscribed or filtered. Settings to manage email notifications are available in My A

Customer FAQs

What is your refund, return, and cancellation policy?

Returns and refunds are handled according to the published Refund & Return Policy, which explains eligibility, timelines, and next steps. Review the policy and submit a Support request before sending anything back so

Subscriptions and payments

My order failed during checkout and I was not converted to a Distributor. Do I need to create a new account?

Audience: DistributorNo. Your account has already been created, so do not create another one.Sign in. If you do not know your password, select Forgot Password.Open My Account.Select View Orders.Locate the failed order.Se

Customer FAQs

My credit card isn’t working

Most payment issues are related to bank security settings, billing-address mismatches, or temporary authorization holds. Confirm the billing address and contact the card issuer first. If the card continues to be declined

Customer FAQs

How do I change the credit card associated with my subscription?

Updating a card under Payment Methods does not automatically change the card associated with a subscription. Sign in, open My Account > View Subscriptions, select View for the active subscription, choose Change Paymen

Customer FAQs

How do I manage or cancel my subscription?

Sign in and open My Account > Subscriptions. Select the active subscription to review it or cancel future orders before they process. Botanic subscriptions cannot be paused or placed on hold. If you cannot sign in or

Orders and shipping

Report a missing, damaged, or incorrect item

Contact Support with the order number and item name. For damage or an incorrect item, include photos of the item, package, and packing slip when available. Save all packaging and damaged goods. A damaged shipment may req

Orders and shipping

Track an order

Use https://shopbotanic.co/track-my-order/ with the order number and billing email. If the tracker does not locate the order, contact Support with those same details.

Customer FAQs

Where is my order? When will I receive tracking?

Orders typically process within 1–3 business days, and tracking is emailed as soon as the label is created. Review the Shipping Policy for full timelines and details. You can also check tracking through Track My Order us

Distributor FAQs

How do I find my referral link?

Your referral link is located on the main dashboard inside Greenhouse. If it is not visible, submit a Support request with your username and account email so the account records can be checked.

Distributor FAQs

Can I change my username?

Yes. Sign in and open My Account > Account Details, update the username, and save the change.

Customer account

Reset your Botanic password

Use the Forgot password option on the Botanic sign-in page. Follow the reset link sent to the email address on your account, and check spam or junk if it does not arrive. If the message still does not arrive, contact Sup

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